GreenGeeks Real Users Review — Fast, Secure and Eco-friendly Hosting
GreenGeeks was founded in 2008 by Trey Gardner, and they’ve now shot up to hosting over 300,000 websites (with data centers in the U.S., Canada, and the Netherlands).
Trey’s background is important, as he’s worked with eight different web hosting companies, including iPowerweb, iPage, StartLogic, Dot5Hosting, Globat, Lunarpages, Hostpapa, and now GreenGeeks.
On their website, GreenGeeks goes on to make two bold claims:
99.9% uptime
100% customer satisfaction.
So what’s the verdict? Do they have excellent, wind-powered uptime and support? Or are their promotional claims just full of hot air?
To see for ourselves, we purchased the GreenGeeks ‘Shared Plan’ in June of 2015.
We set up a basic WordPress test website to run performance tests for over 24 months. Detailed performance stats, like uptime and speed, can be viewed by clicking here for more information.
General Info & Hosting Overview
SPEED: 445ms (February 2018 to January 2020 average)
UPTIME: 99.98% (February 2018 to January 2020 average)
SUPPORT: 24/7 Live Chat
APPS: WordPress, Joomla, PrestaShop, and WHMCS
FEATURES: Unlimited bandwidth, storage, and email accounts, free domain 1st year, backups, free SSL
HOSTING PLANS: Shared, WordPress, and Reseller
SITE TRANSFER: Single Free Site Transfer
PRICING: Starting at $2.95/mo (renews at $9.95/mo)
Pros of Using GreenGeeks Hosting
GreenGeeks has a lot of good things going for them. This includes solid uptime, support, and important mission-driven service. Here are the details:
1. Above Average Uptime
GreenGeeks has made the bold claim of guaranteed 99.90% uptime. Have they been able to live up to that claim?
Yes. Our in-depth, 24-month analysis backs this up, showing an average uptime of 99.98%.
During the 24 months of tracking, GreenGeeks impressively had a total of only 4 hours of downtime (46 outages). They have performed especially well in the past 12 months, keeping the uptime in most months between 99.98–100%.
Take a look:
Last 12-month average uptime:
January 2020 average uptime: 100%
December 2019 average uptime: 99.99%
November 2019 average uptime: 99.99%
October 2019 average uptime: 99.98%
September 2019 average uptime: 99.98%
August 2019 average uptime: 100%
July 2019 average uptime: 100%
June 2019 average uptime: 100%
May 2019 average uptime: 99.99%
April 2019 average uptime: 99.94%
March 2019 average uptime: 99.98%
February 2019 average uptime: 100%
2. Good Page Loading Time (445ms)
We also tested GreenGeeks’ page load times during our 24-month review process.
Their speed is better than the industry average, clocking in around 445ms.
This places GreenGeeks easily among the top 10 fastest hosts we’ve reviewed.
GreenGeeks average load time:
3. Good Support with Quick Answers
Customer support was the final ‘big’ element to review.
We were connected to a customer support agent within a minute, who then answered questions quickly and concisely.
The only issue?
There were a few grammar mistakes along the way. From our previous experience, we can into that a little bit. Support might be outsourced to non-native English speakers, or their customer service reps might be overworked and stretched thin.
Whatever the case, overall, we were happy and satisfied with our experience. And a background check revealed that other customers are happy with GreenGeeks’ support too.
GreenGeeks has a responsive 24/7 customer support team and an extensive knowledge base where users can search for answers to their questions.
That’s a great perk if you prefer self-help over asking a customer service representative for assistance.
GreenGeeks has a ton of different article categories and subcategories to select from, including sales questions, general hosting, reseller hosting, VPS hosting, billing questions, video tutorials, and more.
You can use the search bar in case you can’t find your solution within the above-mentioned categories.
That way, you always have access to the help you need, even if GreenGeeks’ live chat feature is offline for some reason.
4. Free Domain Name & Website Migration
GreenGeeks offers free domain name registration and transfer. If you get your domain name through them, they will keep it free for as long as you use their services — kind of. See the Cons section for the details.
If your website is already hosted elsewhere, they can help you transfer your site to their servers for free.
5. Environment-Friendly
GreenGeeks claims to be — well — green. What does that mean exactly?
Here’s how they explain it:
GreenGeeks will purchase 3 times the wind energy credits to make up for the energy used by their services to power your website.
They replace more than 615,000 kWh a year. To put that in perspective, the average American consumes 12,000 kWh of electricity per year.
GreenGeeks is a recognized Green Power Partner with the United States Environmental Protection Agency (EPA), too.
6. 30-Day Money-Back Guarantee
If you’re unhappy with moving over to GreenGeeks, they have a full 30-day, ‘no-questions-asked’ money-back guarantee on most hosting plans.
Self-Help Resources
If you’re the type who likes to work out technical issues on your own, then there is a large knowledgebase and a tutorial section that’ll help you work through any issues.
If you’re looking to grow your site and learn more about online marketing, SEO, security, and a lot more, then reading the blog is definitely a worthwhile investment.
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Originally Posted — https://hostingfacts.com/hosting-reviews/greengeeks/
